• Passengers who have issued tickets for international flights operated by CI/AE (excluding codeshare flights) and have not yet completed online check-in.
  • Booking of airport wheelchair service: 2 hours before departure.
  • Checked wheelchair: 48 hours before departure.
  • Please note that in some cases, you may be unable to submit or alter your request online.
  • Please be aware that requesting wheelchair service may limit passenger seat selection.
  • If you need to travel with a battery-powered wheelchair, be sure both the wheelchair and the batteries are qualified. Any wheelchairs or batteries that do not fit the standards will not be accepted. Please check the application instructions and prepare the battery specifications (manufacturer's instructions) for airport security inspection.
  • For further information, please see Special Assistance.

You need to agree to and understand the relevant regulations.